Gems Vibes Returns & Refunds Policy

Thank you for choosing Gems Vibes! We want you to be completely satisfied with your purchase. Please review our Returns & Refunds Policy carefully before placing your order.

At Gems Vibes, we understand that sometimes returns and refunds are necessary. We strive to make the process as easy and convenient as possible.

Refunds for non-defective returns can be issued as either a Store Credit or a refund to your bank account. Bank account refunds will be processed within 4-7 working days, with applicable fees deducted.
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30-Day Return & Refund Policy

We offer a 30-day return and refund policy for most items, starting from the date you receive your order. However, please note the specific conditions and timeframes for certain situations outlined below.

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Initiating a Return

If you need to return an item, please contact us within 3 days of receiving your order to initiate the return process. We accept return requests for the following reasons:

*Damaged or Defective Item: If your item arrives damaged, broken, or with missing parts.
*Incorrect Item/Not as Described: If you receive the wrong item or an item that significantly differs from its description.
*Sizing Issues: If you receive the wrong ring size.
*Change of Mind: If you are not satisfied with your purchase for other reasons.
*Item Not Delivered/Late Delivery: If your parcel is lost in transit or delivered significantly later than the estimated date.

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Return Conditions & Process

Once your return request is approved, you can send the item back to us. Upon receiving the item in its original condition, we will offer you an exchange or a full refund, depending on the approved reason.

Note:- For international orders, we will not cover Return shipping charges. Buyers have to send back the returned item at their own expense.  
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Specific Return Scenarios

Here's a breakdown of our policy for different return reasons:

Damaged or Defective Items

If your item is received damaged or with missing parts, you must inform us within 3 working days of delivery. If your request is approved, we will exchange the item at our cost.

Sizing Issues

If you receive the wrong ring size, please contact us within 3 working days of delivery. We will verify the size, and if an error is confirmed on our end, we will exchange your item.

Item Not as Described

If you receive an incorrect item (e.g., a completely different design or stone than ordered), we will offer an exchange or a full refund.

*Important Note: As our items are almost exclusively handmade products with natural stones and Photographic Lighting Sources Or Your Monitor Settings, there may be slight variations from the listed pictures. These variations are inherent to the handmade nature and natural materials and do not qualify as "not as described" unless the item is fundamentally different. Please check item details carefully and feel free to contact us before purchase if you have any doubts regarding dimensions or stone appearance.

Change of Mind

If you are not satisfied with your purchase for reasons other than those listed above, you can contact us within 3 working days of delivery. We will review your reason, and if your request is approved, we will offer you store credit as a voucher that you can use towards your next purchase.

Not Delivered on Time / Lost in Transit

If your parcel is lost in transit or delivered significantly late to the estimated delivery date, you may request a refund or a reshipment of the parcel. However, please note that if the provided shipping address was incorrect, we will not be able to approve your request.
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Refunds

If your reason for return qualifies for a full refund, the refund amount will be credited to your original payment method or bank account within 4-7 working days after we receive and inspect the returned item.

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Refunds for non-defective returns can be issued as either a Store Credit or a refund to your bank account. Bank account refunds will be processed within 4-7 working days, with applicable fees deducted.

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 Return Process:

*To initiate a return, please contact our customer service team through our website or by email.
*Provide your order number, details of the item you wish to return, and the reason for the return.
*Our customer service team will guide you through the return process and provide you with a return authorization.


Return Shipping:

*Customers are responsible for the shipping costs associated with returning the item.
*We recommend using a trackable shipping method to ensure that the item reaches us safely.
*Please pack the item securely to prevent any damage during transit.


Non-Returnable Items:

The following items are generally non-returnable, unless there is a manufacturing defect or an error on our part:

*Personalized or customized items.
*Items that are not in their original condition or packaging.
*Items that have been used, damaged, or altered.

We reserve the right to refuse a return or refund if the item does not meet the above criteria or if we suspect any misuse or abuse of our return policy.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to reach out to our customer service team. We are here to help you and ensure your satisfaction with our leather goods.




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