International Orders:
We proudly cater to customers worldwide, extending our services to various corners of the globe. However, please note that due to import restrictions, direct shipment may not be available in certain countries such as Russia and Chile.

Retail Orders:
Rest assured that we prioritize swift processing of your order. Upon receipt of payment, we commit to shipping your order within 1-3 business days. For domestic addresses, your parcel should reach you within 3-5 days post-shipping. International shipments, while exciting, may entail a waiting period of approximately 2-3 weeks for delivery. It's important to be aware that any country-specific VAT, duties, or taxes arising upon delivery are not the responsibility of Gems Vibes.

Shipping Charges:
For our valued retail customers, shipping is a gift from us to you – it's absolutely free worldwide. In the case of wholesale (bulk) orders, shipping charges are applicable and vary based on the order quantity.

Wholesale (Bulk) Orders:
If you're considering a wholesale purchase, the shipping timeline aligns with the magnitude of your order. Please don't hesitate to get in touch with us for further information regarding shipping durations for wholesale orders.

Order Tracking: Stay Informed
Once your order embarks on its journey, we'll promptly notify you via email. This correspondence will detail the shipment of your order, along with comprehensive tracking information. You'll gain insight into the chosen carrier and the method to seamlessly trace the order's progression to your doorstep.

Potential Reasons for Delay:
It's our commitment to ensure timely delivery, but certain unforeseen circumstances might cause a delay. Adverse climatic conditions, customs clearance procedures, and other unexpected events can be contributing factors. In such situations, delivery may experience a temporary setback. We kindly ask for your understanding that we are not accountable for delays arising from these conditions.

At Gems Vibes, we're dedicated to your satisfaction and the punctual arrival of your orders. Thank you for choosing us – your trust means the world to us.